Delivery Policy

At UAP Auto Parts, we strive to ensure a smooth and transparent purchasing experience. The following policy outlines the terms and conditions related to order cancellations, postal requirements, warehouse collections, and delivery procedures.

1. Order Cancellation

  • All order cancellation requests must be submitted directly through our website.

  • We do not accept cancellation requests via message or email.

  • Cancellation requests made after dispatch of the item will not be accepted under any circumstances.

2. Postal Address Responsibility

  • Customers are responsible for ensuring that the postal address is correct at the time of placing the order.

  • We do not accept responsibility for lost or misdirected parcels due to incorrect or incomplete address information or address changes made after the order has been placed.

  • If a parcel is returned to sender due to an incorrect address, address change, or failure to collect:

    • The customer will be charged a return postage fee.

    • It is the customer’s responsibility to contact the courier or local post office for redirection and cover any associated costs.

3. Warehouse Collection

  • You will be notified via email or SMS once your order is ready for collection.

  • Orders must be collected within 30 days of the notification.

  • If your order is not collected within 14 days, our staff will attempt to contact you using the contact information provided at the time of purchase.

  • If the order remains uncollected after 30 days, we will process a refund to the original payment method (credit/debit card or PayPal account).

4. Collection Procedure

  • Orders can be collected during our trading hours.

  • You will receive a confirmation email once your order is processed, which will include the expected collection date.

  • Please bring your order confirmation email when collecting your order.

  • If the confirmation is unavailable, valid photo identification and order details (including your name and product details) must be provided to our warehouse staff.

  • For orders over $100, a driver’s license is required for identity verification at collection.

5. Delivery Options and Authority to Leave

  • When selecting the delivery option, you may choose to grant us Authority to Leave (ATL) the goods at your nominated address.

  • If ATL is not provided, and:

    • No one is available to receive the delivery; or

    • A secure location to leave the goods is not found,

    We may:

    • Contact you to arrange an alternative delivery method (e.g., re-delivery or collection from a courier depot or post office).

    • Additional freight charges may apply for re-delivery.

  • Any individual at the nominated address who accepts delivery on your behalf is deemed authorised to do so.

  • Proof of identity and/or age may be requested at the time of delivery.

  • We are not liable for any loss or damage once goods have been delivered or left at your nominated address.

6. Delivery Conditions

  • We dispatch orders using a range of courier partners, based on your location, item type, and cost-efficiency.

  • A flat-rate delivery fee applies at checkout.

  • However, if the actual delivery cost significantly exceeds the charged fee (e.g., for remote areas or oversized/heavy items), we may:

    • Contact you to discuss additional charges or alternate delivery options.

    • Cancel or modify your order by mutual agreement.

  • We only deliver to valid physical addresses where an order has been placed through our website.

7. Delivery Charges

  • Shipping costs are calculated at checkout based on the delivery location and package size/weight. Promotional offers such as free delivery may apply under certain conditions, which will be stated at the time of purchase.

8. Order Tracking

  • Upon dispatch, customers will receive a shipping confirmation email with tracking details. It is the customer’s responsibility to monitor the shipment and ensure availability at the delivery address.

9. Missed Deliveries

  • If a delivery attempt is unsuccessful, the courier will leave a notice with instructions for re-delivery or collection. Additional delivery attempts or storage fees may apply if the parcel is not received or collected in a timely manner.

10. Delivery Acceptance

  • All deliveries should be inspected upon receipt. Any damage, discrepancies, or missing items must be reported to our support team within [e.g., 48 hours] of delivery.

11. Delays and Liability

  • While we strive to deliver on time, we are not liable for delays caused by third-party couriers, incorrect shipping details provided by the customer, or other circumstances beyond our control. We reserve the right to revise delivery timelines without prior notice if necessary.

If you have any further questions about our delivery terms, please feel free to contact our support team.