Returns Policy
WHAT can be returned?
All products are returnable within 30 days of receiving items.
Our 30 days return policy will not include any specially ordered products (Unless the product is not fit for the purpose or faulty)
WHEN do items need to be returned by?
All return for a refund or replacement, you will need to present a copy of your receipt or other proof of purchase.
For any reason of return for a refund or replacement after purchase. You must return your product within 30 days of receiving it. However, after 30 days, all purchases deemed to be satisfactory, and no returns will be accepted.
Our 30 days return policy will not include any specially ordered products (Unless the product is not fit for the purpose or faulty)
WHERE do items need to be returned to?
All Return items must be sent to UAP Auto Parts. Postal address: Unit 3, 8 James St Bayswater WA 6053.
HOW do customers return items?
For any reason of return for a refund or replacement after purchase, please contact us before sending the item back.
All return for a refund or replacement, you will need to present a copy of your receipt or other proof of purchase.
SHIPPING for returns?
You will be responsible for the return shipping cost for whatever reasons including changing of mind, ordering wrong part or warranty claims.
We will be responsible for return shipping cost ONLY if we pack and send incorrect item as per your order.
All shipping costs/Freights are subject to a non-refundable.
CREDIT for returns?
Refund for a return product is normally process and credit within 3 to 5 Business days of receiving item or assessment completed.
The refund is for the cost of the product purchased only and does not cover any freight/postage/shipping costs.
Once the return has been approved and processed, the refund will be credited to your credit / debit card or PayPal account you used when you placed the order.
Please be aware that your bank may take 4-7 business days to post the credit to your account or credit card. If you do not receive a credit within 14 days, please contact us and we will investigate immediately.
Instore return option?
We offer instore return Monday - Friday 10 am to 4 pm.
Store address: Unit 3, 8 James St Bayswater WA 6053.
Packing materials?
All return products must be unused, in its original packaging and in a saleable condition. We are unable to offer a refund, credit or exchange if products have been modified, altered or tampered with, including disassembled or damaged due to incorrect installation.
Electrical product is non-returnable if original package seal has been opened.
Product damaged in transit
If you receive a damaged product, please report to us within 3 days of receiving the item along with some photos of the package and damaged product including the postage label on the parcel. We will arrange a replacement as soon as possible of receiving the report.
Assessing Return Products and Refunds
In case of product faulty return, we may need to conduct an assessment to determine the nature and extent of the fault. This may include sending the product to the manufacturer or their repair agent. The products that are likely to require assessment include electrical and specially procured items.
We will notify you of the outcome as soon as the assessment has been complete.
Refund for a return product is normally process and credit within 3 to 5 Business days of receiving item or assessment completed.