At UAP Auto Parts, we want you to be satisfied with your purchase. If you need to return an item, please read the following policy.

1. Change of Mind Returns

Most standard products may be returned within 30 days of receiving your order, provided they meet the conditions below.

Special-order or non-stock items cannot be returned for change of mind unless required under Australian Consumer Law.

2. Return Conditions

To be eligible for a return:

• The item must be returned within 30 days of delivery.
• The product must be unused, uninstalled, in its original packaging, and in resalable condition.
• You must provide proof of purchase (receipt, invoice or order confirmation).
• The product must not be modified, damaged, tampered with or incorrectly installed.
• Electrical products cannot be returned if the manufacturer's security seal or tamper-evident label has been removed or damaged, unless the item is faulty.

Returns that do not meet these conditions may not be accepted.

3. Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

If a product has a manufacturing fault, is not of acceptable quality, is not fit for its intended purpose, or does not match its description, you may be entitled to a repair, replacement or refund as provided by the Australian Consumer Law.

4. How to Return an Item

Before returning any item, please contact our Customer Service team.

When contacting us, please provide:

• Your order number
• The reason for the return
• Photos of the item (if applicable)

Once your return request has been approved, we will provide return instructions.

Please package the item securely and include your proof of purchase.

5. Return Address

UAP Auto Parts
Unit 3, 8 James Street
Bayswater WA 6053
Australia

6. Return Shipping Costs

Customers are responsible for return shipping costs when returning items due to:

• Change of mind
• Ordering the incorrect product
• No longer requiring the item

Where the return is due to our error (such as supplying the wrong product) or where required under Australian Consumer Law, UAP Auto Parts will cover the reasonable return freight costs.

Shipping charges paid on the original order are not refundable unless required under Australian Consumer Law.

Return freight charges may also apply for parcels returned to us because they were unclaimed or an incorrect delivery address was provided.

7. Refunds

Once we receive your returned item and confirm it meets the return conditions, refunds are generally processed within 3–5 business days.

Refunds will be issued to your original payment method.

Please allow an additional 4–7 business days for your bank or payment provider to process the refund.

If you have not received your refund after 14 days, please contact our Customer Service team.

8. Returning Items In Person

Returns may also be made during our warehouse trading hours:

Monday to Friday
8:00 am – 5:00 pm

UAP Auto Parts
Unit 3, 8 James Street
Bayswater WA 6053

9. Damaged or Incorrect Items

If your order arrives damaged, incomplete or incorrect, please contact us within 2 business days of receiving your order.

Please include:

• Photos of the product
• Photos of the packaging
• Photos of the shipping label

Where requested by the courier, you may also need to present the parcel to Australia Post or the relevant freight carrier for inspection.

We will work with you to resolve the issue as quickly as possible.

10. Product Assessment

Some returned products, particularly electrical components or suspected warranty claims, may require inspection by our technical team, supplier or manufacturer before a refund, repair or replacement can be approved.

Assessment times may vary depending on the manufacturer or supplier.

11. Electrical Products

Electrical products, including window regulators with motors and standalone window motors, are fitted with tamper-evident labels or sealed packaging where applicable.

• Electrical products are not eligible for return or change of mind if the original packaging seal has been opened or the tamper-evident label has been removed or damaged, unless the item is confirmed to be faulty in accordance with Australian Consumer Law.
• For all electrical product warranties or faulty claims, customers must provide a written inspection report from a qualified automotive electrician or licensed automotive repairer. The report must clearly identify the fault and confirm that the product was installed and tested correctly.
• UAP Auto Parts reserves the right to inspect the returned product and, where necessary, refer it to the manufacturer or supplier for testing before approving a repair, replacement or refund.
• Damage caused by incorrect installation, misuse, modification, incorrect vehicle diagnosis, electrical surges, or failure to follow the manufacturer's installation procedures is not covered under warranty.

Need Assistance?

If you have any questions about a return or refund, please contact our Customer Service team through our website or call us on (08) 6246 6387.