Delivery Policy

Cancel order must be requested through our Website. We do not accept cancel order by email.

Any cancel request after item is dispatched is unacceptable. 

Postal address

Please double check your postal address before placing order. We are not responsible for missing parcel in case of providing wrong address or changing address after placing order. It is your responsibility to contact the courier or post office to redirect the parcel and pay for the cost of redirection. If the parcel returns to sender because of wrong address,changing address or unclaimed parcel, we will charge a return postage $16.

Warehouse collection

We will email or text you once your order is ready for collection. And you will have 30 days to collect your order.

If your order is not collected within 14 days, our staff will contact you using the details you provided when you placed the order.

If your order is not collected within 30 days, we will credit the amount of the order back to the credit / debit card or PayPal account you used when you placed the order.

Collecting your order

You will be able to collect your order during our trading hours.

Once your order has been processed, we email you with a confirmation with a date we expect your order to be ready for collection.

It is helpful to have your order confirmation email available. If this information is not available when you collect your order, you will need to provide photo identification and details about your order (including your name and the products) to our warehouse staff and they will locate your order for you.

For orders over $100 a driver's license will be required for the collection of your order.

Delivery Option selected

If you select the delivery option when you place an order, you may provide us with authority to leave the product at your nominated address.

If you do not provide us with authority to leave the product at your nominated address and no one is available to accept delivery, or we are unable to find a safe place to leave the product, we may contact you to arrange an alternative delivery method. This may include re-delivery or collection from your local post office or courier depot. (Note: If Re-delivery requested, freight may be applied)

You acknowledge and agree that any person at your nominated address who accepts the delivery from us, is authorised to do so. We (or our courier) may require the person who accepting delivery to provide proof of identity and proof of age.

We are not responsible for any loss or damage to a product after delivery has been made or for loss or damage caused after good delivered to your nominated address.

We only delivery or post to any valid address where a product is ordered through our website.

Delivery / Post/Ship

We use various courier companies depending on your location, type of item and cost. When you place an order, if you choose the delivery option you will be charged a flat rate delivery fee. However, if the cost of delivery to your postal address significantly exceeds the delivery fee (for instance because you are in a remote area or have placed a special order for large or heavy products), we may contact you to discuss alternative arrangements. This may include cancelling or modifying your order.