Delivery Policy

At UAP Auto Parts, we aim to process and deliver your order as quickly as possible. Please read the following delivery terms before placing your order.

1. Order Cancellation

  • If you wish to cancel your order, please submit your request through our website.
  • If you cannot access your online account, please contact our Customer Service team for assistance.
  • Orders cannot be cancelled once they have been dispatched. If you no longer require the item, please refer to our Returns Policy.

2. Delivery Address

Please make sure your delivery address is correct before placing your order.

UAP Auto Parts is not responsible for parcels that are delayed, lost, or returned due to:

  • Incorrect or incomplete delivery information.
  • Address changes requested after an order has been placed.

If a parcel is returned to us because of an incorrect address, failure to collect, or an address change after dispatch:

  • The customer is responsible for all return and re-delivery freight charges.
  • If required, the customer must contact the courier or local post office to arrange redirection at their own expense.

3. Warehouse Collection

If you choose Warehouse Collection:

  • We will notify you by email or SMS when your order is ready.
  • Please collect your order within 30 days of receiving the notification.
  • If your order has not been collected after 14 days, we will attempt to contact you.
  • If the order remains uncollected after 30 days, we may cancel the order and issue a refund to your original payment method, less any applicable fees permitted by law.

4. Collecting Your Order

Warehouse collections are available during our normal trading hours.

To avoid waiting time, please wait for order ready for pick up notifications or contact us before coming to collect your order.

When collecting your order, please provide:

  • Your order confirmation email, or
  • Your order number together with valid photo identification.

For orders over AUD $100, government-issued photo identification may be required to verify the purchaser.

5. Authority to Leave (ATL)

During checkout, you may choose Authority to Leave (ATL).

By selecting ATL, you authorise the courier to leave your parcel in a safe place at the delivery address if nobody is available to receive it.

Once the parcel has been delivered according to your ATL instructions, responsibility for the parcel passes to you.

If ATL is not selected and nobody is available to receive the delivery, the courier may:

  • Leave a card with collection instructions.
  • Arrange re-delivery.
  • Redirect the parcel to a local depot or post office.

Additional delivery charges may apply for re-delivery.

6. Shipping Charges

Shipping costs are calculated at checkout based on the delivery address, parcel size, and weight.

Some products may qualify for free shipping or promotional freight offers.

For oversized, bulky, or remote-area deliveries, additional freight charges may apply. If this happens, we will contact you before dispatch to discuss the available options.

7. Delivery Time

Estimated delivery times are a guide only and may vary depending on your location, courier network, and public holidays.

While we aim to dispatch orders promptly, delivery delays may occur due to circumstances beyond our control.

8. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

It is the customer's responsibility to monitor the tracking information and ensure someone is available to receive the parcel if required.

9. Missed Deliveries

If delivery cannot be completed:

  • The courier may leave a collection card.
  • The parcel may be taken to a local depot or post office.
  • Additional storage, return, or re-delivery fees may apply if the parcel is not collected within the courier's required timeframe.

10. Checking Your Delivery

Please inspect your order as soon as it arrives.

If your order is damaged, incorrect, or incomplete, please contact UAP Auto Parts within 2 business days of delivery so we can assist you.

11. Delivery Delays

UAP Auto Parts is not responsible for delivery delays caused by circumstances beyond our reasonable control, including:

  • Courier delays
  • Severe weather
  • Floods or bushfires
  • Industrial action
  • Customs inspections
  • Road closures
  • Public holidays
  • Incorrect delivery information provided by the customer

12. Our Right to Update This Policy

We may update this delivery policy from time to time without prior notice. The latest version will always be available on our website.

Need Help?

If you have any questions about your delivery, please contact our Customer Service team. We're happy to help.