Returns Policy

Returns & Refunds Policy

At UAP Auto Parts, we want you to be fully satisfied with your purchase. Please review our returns and refund policy below:

What Items Can Be Returned?

  • All standard products are eligible for return within 30 days of receipt.
    Please note that specially ordered products are not eligible for return unless the item is faulty or not fit for its intended purpose, in accordance with consumer law.

Return Conditions

To qualify for a return:

  • The product must be unused, in original packaging, and in resalable condition.

  • You must provide a copy of your receipt or other proof of purchase.

  • The return must be initiated within 30 days of delivery.

  • Products cannot be returned if they have been modified, tampered with, damaged, or incorrectly installed.

  • Electrical items cannot be returned if the original seal is broken.

After 30 days, all purchases are considered final and not eligible for return.

Return Address

All return items must be sent to:
UAP Auto Parts
Unit 3, 8 James St, Bayswater WA 6053
Western Australia

How to Return an Item

  1. Contact us first before returning any item.

  2. Provide your order number and reason for return.

  3. Wait for return instructions from our team.

  4. Package your item securely and include a copy of your proof of purchase.

Return Shipping

  • Customers are responsible for return shipping costs for:

    • Change of mind

    • Incorrect item ordered

    • Warranty returns

  • UAP Auto Parts will only cover return shipping if we sent the wrong item.

  • Shipping and delivery fees are non-refundable.

  •  Return postage will apply for uncollected parcels returned to us.

Refunds & Credits

  • Refunds are usually processed within 3–5 business days of receiving the item or completing any required product assessment.

  • Refunds cover the product cost only — not the shipping fees.

  • Refunds will be returned to your original payment method (e.g. credit/debit card or PayPal).

  • Please allow an additional 4–7 business days for your bank to post the credit.

  • If your refund hasn’t arrived within 14 days, please contact us for assistance.

In-Store Returns

You can return items in person:
 Monday – Friday |  10:00 AM – 4:00 PM
 Unit 3, 8 James St, Bayswater WA 6053

Damaged Items

If your item arrives damaged, please contact us within 3 days and include:

  • Photos of the damaged item

  • Packaging and shipping label

  • Take item to local post office for damaged assessment if required by Australia Post.

We will arrange a replacement as quickly as possible.

Product Assessment (Faulty Items)

Some returns, especially electrical or custom products, may require a formal assessment.
This process may involve the manufacturer or repair agent, and we’ll notify you once it's complete.

Special Notice for Window Regulators & Motors

For window regulators with motors and standalone window motors:

  • Tamper-evident seals and labels are applied to plugs and motor housings.

  • Do not remove these seals. Removal may void eligibility for return or refund, subject to our inspection.

For questions or return requests, please contact us via website contact us or call our customer support team (+61) 08 - 62466387.