Special Order Policy

Special-order products are items that are specially ordered or manufactured for you and are not normally kept in stock.

Before You Order

Please carefully check all product details before placing your order, including:

  • Vehicle make, model and year
  • Part number (if applicable)
  • Size
  • Colour
  • Quantity
  • Price
  • Any other specifications or special requirements

If you are unsure whether the product is suitable for your vehicle, please contact our Customer Service team before placing your order.

Returns & Refunds

Special-order products cannot be returned or refunded if you:

  • Change your mind.
  • Order the wrong item.
  • No longer require the product.

This does not affect your rights under the Australian Consumer Law. If a special-order product is faulty, not of acceptable quality, or does not match its description, you may be entitled to a repair, replacement or refund.

Order Confirmation

Your order is considered accepted once payment has been successfully received and processed.

After your order has been placed, you will receive an order confirmation by email.

Delivery Times

Estimated delivery dates are provided as a guide only.

Occasionally, delivery may be delayed due to circumstances beyond our reasonable control, including supplier delays, shipping disruptions, customs clearance, or stock availability.

While we will do our best to keep you informed, UAP Auto Parts is not liable for delays caused by these circumstances.

Order Cancellation

We reserve the right to cancel your order if:

  • The product is no longer available.
  • The product cannot be supplied.
  • A pricing, listing or product description error has occurred.

If we cancel your order, you will receive a full refund using your original payment method.

Installation

UAP Auto Parts is not responsible for any installation costs or services provided by third parties.

We recommend that all products are installed by a qualified automotive technician.

Please confirm the product is correct for your vehicle before installation, as products that have been installed may not be eligible for return unless they are faulty under Australian Consumer Law.